RETURN AND SHIPPING POLICY
RETURN POLICY
The following are the policies to be eligible for return requests after shipment/ receipt of goods:
You are responsible for the cost and risk of returning the goods to us. You should send to our following address:
DP SISTER LOVE SDN BHD
Contact: 012-5563965
Business address: R-G-8, D’sara Sentral, Jalan Welfare, Seksyen U19, Kg Baru sg. Buloh, 40160, Sg. Buloh, Selangor
Orders are returnable within 7 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective.
Only items that have been purchased directly from DP SISTER LOVE SDN BHD can be eligible for a return.
Any DP SISTER LOVE SDN BHD product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.
Goods are eligible for a return if the following are applied:
Incorrect:
The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.
Damaged:
The items are found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete DP SISTER LOVE SDN BHD product.
Returned items must meet the following requirements:
- Item sold are not refundable
- The item must be shipped back to us within 7 working days after item received. (as proved by the postal or courier receipt).
- You have proof of purchase (order invoice number or receipt).
- Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
- Ensure the product has no smell (such as perfume, smoke, soap, etc.)
- Panties, pants not allowed exchange due to hygiene
- Color and design cannot be changed — only size adjustments are allowed.
- If you need a size change, feel free to contact us at 012-5563965.
- Item must be returned in the original box (or with, at least, suitable packaging) to protect the product from damage during return
SHIPPING POLICY
Shipping Address
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.
Change In Shipping Address
If you need to change your shipping address, please contact our customer service at 012-5563965.
Please note that any additional shipping fees incurred will be borne by the customer.
We will not be held responsible for incorrect or outdated addresses once the parcel is shipped, so please double-check your address before submitting your order.
Shipping Time
Orders are usually shipped within 1 to 5 working days (Monday to Friday).
Shipping Fees
Shipping fee: RM10 to West Malaysia. For East Malaysia, it’s RM17 for the first KG . Any additional weight will be calculated automatically at checkout.
For Singapore: RM38 for the first KG; subsequent weight charges will also be calculated at checkout. Other Countries: kindly contact our customer services012-5563965
Tracking Number
Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via email and updated on your member’s account.